The rising importance of empathy and new technology in culture & heritage tourism
Emotional connection, empathy and narrative storytelling in an AI age of declining attention spans dominated debate at the inaugural Global Leaders Summit of the World Tourism Association for Culture and Heritage Heritage tourism experts grappled with complex issues of presenting culture and heritage to tourists at an international gathering of culture tourism experts 24-25 September in Valencia, Spain. Dozens of delegates from 30 countries debated the latest issues, trends and opportunities affecting the sector, which accounts for 40% of all tourism activity, according to the UNWTO. Heritage tourism is worth around US$570 billion per year, said Scott Wayne, president at SWA Development. Within the sector, 51-70 year olds generate 60% of its revenue. However, 73% of millennials...
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