The International Air Transport Association (IATA) announced the results of its 2022 Global Passenger Survey (GPS), showing that travelers top concerns for travel in the post-COVID crisis period are focused on simplification and convenience. “Travel during COVID-19 was complex, cumbersome and time consuming due to government-imposed travel requirements. Post-pandemic, passengers want improved convenience throughout their trip. Digitalization and use of biometrics to speed up the travel journey is the key,” said Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security. GPS results are based on over 10,000 responses from 222 countries. The survey provides insight into what passengers would like from their air travel experience. Planning and Booking Passe...
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