IBS Software – आवारा मुसाफिर

Aviation workers bear the brunt of travel disruption

July 25, 2024287 Views

● 72% of aviation workers experience verbal or physical abuse during ● 55% have negative impact on mental health due to flight disruption ● 82% agree to be battling with fewer resources to manage disruption effectively Aviation workers say that 72% of airline or airport staff have been intimidated, shouted at or physically hurt during disruptions to customer travel. Shockingly, 71% of air travel workers say they see an increase in staff being abused by customers when disruption occurs. This number correlates closely with customer anger, as 73% of aviation workers see customers “furious or frustrated” in the face of travel disruption. Research, conducted by travel technology specialist IBS Software and Aviation Business News finds that 55% of...

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Philippine Airlines fly high with IBS Software’s iFly Staff

AWARA MUSAFIR BUREAU

January 10, 2024579 Views

Philippine Airlines (PAL) and its affiliate carrier, PAL Express (PALex), have embarked on the next phase of their journey to deploy IBS Software’s iFly Staff travel solution. Built to improve travel operational efficiency for airline employee travellers, iFly Staff is a SaaS solution designed to automate the end-to-end business and leisure travel booking process for airline employees. The partnership with iFly Staff enables PAL and PALex employees, dependents and retirees to plan, book and manage their travel requirements for leisure and business trips via multiple channels and devices. PAL is the first Southeast Asian SaaS customer of IBS Software and the fourth from the Asia-Pacific region. Since the go-live, iFly Staff has significantly improved the travel experiences of ...

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IBS Software and Royal Caribbean partner to transform cruise experience

AWARA MUSAFIR BUREAU

November 2, 2023526 Views

IBS Software and Miami-based Royal Caribbean Group have partnered to deploy cutting edge retail technology at the heart of its operations. This will enable Royal Caribbean Group to provide a more seamless vacation experience to their guests and deliver even better personalized services at every step of the trip: before, during, and after. By deploying IBS Software’s next generation iTravelCruise travel platform, Royal Caribbean Group is able to place guests at the center of the retail experience. The company will be able to deliver tailored guests experiences by empowering every sales channel with an integrated and flexible omni-channel platform. This translates into offering improved bundling and selling services that contribute to the entire vacation experience – such as booking flig...

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Malaysia Airlines signs deal leverage AI and ML technology solutions

AWARA MUSAFIR BUREAU

March 3, 20231011 Views

Malaysia Airlines Berhad (MAB) signs a five-year deal to migrate its crew management systems to IBS Software’s cloud-based platform, iFlight Crew, to further automate and upgrade its aviation operations with Artificial Intelligence and Machine Learning benefits. IBS Software has a longstanding partnership of over 10 years with MAB and will continue to support the company’s journey to revolutionise its flight operations with solutions including iFlight Crew Tracking, Manpower Planning, AD OPT Pairing and Rostering Optimiser. These functions aim to improve employee productivity in automating situational awareness and decision-making, and facilitate seamless data flow between ops and crew tracking functions, to significantly improve disruption recovery. With customer and crew satis...

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Air passengers call for more retail opportunities and slicker online checkout

AWARA MUSAFIR BUREAU

February 15, 20231028 Views

● 83% of consumers are planning to fly to a leisure destination in the next six months ● 93% would buy services like excursions and car rental from their airline if they could ● 56% would be more likely to spend on extras if the online buying experience improved to be more like retail, fashion and groceries New survey data from travel tech company IBS Software, reveals a massive 93% of UK and US consumers would book more services with airlines given the chance - representing a huge opportunity for airlines. The study, which looked into UK and US airline passengers' expectations of airlines, shows that following a challenging period of travel uncertainty, passenger confidence is recovering with 83% of respondents planning to purchase tickets in the next six months. However, t...

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IBS Software and LATAM Airlines to together transform loyalty program

AWARA MUSAFIR BUREAU

May 27, 2021698 Views

IBS Software, a leading SaaS technology provider for the travel industry, announces that it has reached an agreement with LATAM Airlines Group to implement its iFly Loyalty platform, enabling the airline to manage its loyalty programs from a single modern platform. iFly Loyalty will also allow LATAM to move away from a traditional, outdated and costly data center infrastructure. Upon completion of the transformation, IBS Software’s cloud-native iFly Loyalty platform will power the entire technology stack that drives LATAM’s loyalty business. This new platform will enable LATAM Pass to easily service the frequent flyer’s demand for innovation across multiple channels. Not only will it allow flexibility, so the program features can be easily adjusted according to changing customer...