Emirates is rolling out a redesigned onboard experience. The celebrated A380 Onboard Lounge and Shower Spa have resumed operations with the introduction of additional health and safety measures. The airline has also enhanced its offering, introducing a nutrient-rich welcome drink for the winter season. Emirates issued a statement in this regard on Sunday.
The A380 Onboard Lounge, which serves First and Business Class customers, will transform into a take-away bar with limited seating capacity and social distancing protocols in place. The bar continues to serve wines, spirits, soft drinks and pre-packaged lounge bites for customers to take and enjoy in the comfort of their own seats. Customers can also make their orders from their seats if they prefer. The social areas in Business Class on select Boeing 777 aircraft and in First Class also re-opened with pre-packed snacks for customers to grab and go.
First Class customers can once again have a shower at 40,000 feet. Luxury spa products will be provided in individual amenity bags to each customer. The sets include pamper essentials from award-winning, organic and sustainable Irish brand VOYA, a disposable bath towel and a menu to choose additional amenities.
From November 1, Emirates’ onboard dining experience will return to its signature service while observing strict hygiene protocols. Customers in all classes will enjoy multi-course meals and choose from a complimentary selection of beverages including wine and beer, as well as juices and soft drinks. Cocktails will also be served in premium classes. In Economy Class, customers can choose from 2 wines; in Business Class, customers can choose from 6 wines including port and champagne, while in First Class, customers will have a selection of 11 wines including a dessert wine, port and Dom Perignon champagne.
The Emirates app has also been enhanced to allow customers on board to browse the menus on their personal devices both online and offline with the latest app update.
Emirates will soon launch a welcome drink in premium classes called Vitality Boost in First and Business Class. The airline’s chefs and nutritionists have created a refreshing blend of apple, ginger and hibiscus to give customers a health kick on their journey. The vegan, nutrient-rich drink is packed with antioxidants, and free from gluten and added sugar. The health drink will be a staple on board and continually refreshed to offer different flavours. Customers can also choose from a range of welcome drinks including champagne and other juices.
Emirates’ award-winning inflight entertainment, ice, continues to add new content every month. In October, 25 new Hollywood blockbusters, 197 hours of new of TV as well as a selection from the MasterClass series were added to the entertainment catalogue boasting over 4,500 channels. Emirates is the first airline to show the MasterClass series, allowing customers to learn from the world’s best including Thomas Keller, RL Stein and Penn & Teller. Emirates is also screening “My Story”, the TV series based on the book of the same name by Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and ruler of Dubai.
Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers.
Free, global cover for COVID-19 related costs: Customers can now travel with confidence, as Emirates has committed to cover COVID-19 related medical expenses, free of cost, should they be diagnosed with COVID-19 during their travel while they are away from home. This cover is immediately effective for customers flying on Emirates until 31 December 2020, and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.
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