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Thailand, Indonesia & US properties lead on Customer Service

August 5, 2023750 Views

Agoda's annual Customer Review Awards returns for its latest edition Agoda's annual Customer Review Awards returns once again. This year, the digital travel platform recognizes close to 24,000 properties in over 125 markets. Each of which have demonstrated their unwavering commitment to delivering exceptional service, achieving impressive customer ratings ranking '8' or above. Asian properties emerge victorious once again, securing the top spot with an impressive representation of close to 18,000 awards given. Following closely in their excellence are Europe and North America in second and third place. Thailand is crowned this year's market champion with a total of 3,362 winning properties, alongside Indonesia (3,227) and the United States (1,865) in second and third place. M...

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Outbound Asian tourists to hit pre-pandemic levels by 2024, Agoda CEO says

AWARA MUSAFIR BUREAU

September 21, 2022448 Views

Asian tourists are only expected to resume international travel at pre-pandemic levels gradually, by 2024, the new chief executive of online travel agency Agoda said late on Monday. The Asia-focused company expects tourists from Asian countries, excluding China, will take about six months after respective COVID-19 restrictions are lifted to travel confidently, said Omri Morgenstern, who took the helm at Agoda in July. FILE PHOTO: Locals and tourists watch a sunset from Phuket Island's Phromthep Cape, Thailand, April 9, 2022. REUTERS/Athit Perawongmetha "Korea opened up two months ago … but numbers are 40% of what it was before, so it's not jumping," he said. Across its Asian markets, Agoda's booking volumes have returned to 2019 levels, but more so in domestic travel, Morgenst...