● 72% of aviation workers experience verbal or physical abuse during ● 55% have negative impact on mental health due to flight disruption ● 82% agree to be battling with fewer resources to manage disruption effectively Aviation workers say that 72% of airline or airport staff have been intimidated, shouted at or physically hurt during disruptions to customer travel. Shockingly, 71% of air travel workers say they see an increase in staff being abused by customers when disruption occurs. This number correlates closely with customer anger, as 73% of aviation workers see customers “furious or frustrated” in the face of travel disruption. Research, conducted by travel technology specialist IBS Software and Aviation Business News finds that 55% of...
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