Its 2022 Sustainable Development Report outlines determination to cooperate and innovate with partners to lead change As the Cathay Pacific Group continues to make important strides towards becoming a sustainability leader, it has announced the release of its 2022 Sustainable Development Report, which underscores the Group’s ongoing commitments and progress in achieving its sustainability goals. Titled "Greener Together,” the report reflects Cathay Pacific's belief that driving progress towards a sustainable future requires strong partnerships and collective action. Chief Executive Officer Ronald Lam stated: “As we enter an exciting new phase of rebuilding Cathay Pacific for Hong Kong, one of our key development areas is becoming a leader in sustainability. This means working to...
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Cathay Pacific has continued its positive momentum at the start of the year by announcing a number of exciting new developments. Passenger numbers have further improved after the Lunar New Year holidays; airlines carried more than 1.1 million passengers last month averaging almost 40,000 per day. It also continued to add more flights and destinations, with February seeing passenger flight capacity increase about 6% month-on-month as well as the resumption of our Wenzhou flights. Looking ahead, airlines is making good progress in increasing its capacity and rebuilding connectivity at the Hong Kong international aviation hub. By the end of March, the Cathay Group will be operating approximately 50% of pre-pandemic passenger flight capacity, covering more than 70 destinations. A...
Read MorePartners with Michelin-starred restaurant Duddell’s to celebrate the city’s gourmet culture Cathay Pacific is bringing new delights to its inflight “Hong Kong Flavours” concept with thoughtfully designed menus created together with Michelin-starred local restaurant Duddell’s to celebrate Hong Kong’s culinary heritage. Both Cathay Pacific and Duddell’s are home-grown brands and renowned leaders in the hospitality industry, with the collaboration born out of a passion for food and an appreciation of the city’s gastronomic traditions. The promotional menus bring a fresh and curated interpretation of much-loved local specialties, highlighting the two brands’ commitment to elevate the food culture of Hong Kong. Cathay Pacific General Manager Customer Experience and Design Vivian Lo sa...
Read MoreAs more flights resume, the airline reopens its lounges for customers to enjoy before they fly Cathay Pacific has reopened The Deck lounge at Hong Kong International Airport, giving customers more ways to relax and pamper themselves before their flight. The Deck joins The Wing, First and The Pier, Business as the Cathay Pacific lounges currently open to guests at the airline’s home hub. The airline is also working towards reopening The Pier, First and The Wing, Business within the coming six months as it continues to add more flights to its schedule. As travel resumes, Cathay Pacific is also progressively reopening its global lounges. February will see the reopening of the Cathay Pacific lounges in Tokyo’s Narita International Airport and Singapore Changi Airport, while...
Read MoreCustomers can once again enjoy its elevated First class service on select popular flights As Cathay Pacific continues to add more flights and more destinations for its customers, the airline’s elevated First class service is also making its much-anticipated return, initially on select flights to and from London Heathrow followed by Paris and Tokyo (Haneda) over the coming months. Since 5 and 6 December, customers can now travel First class with Cathay Pacific on the airline’s prime daily London Heathrow flight, CX251/CX252 respectively. This coincides with the addition of even more flight frequencies to and from London Heathrow. First class will then be returning to Cathay Pacific’s Paris flight CX261/CX260 from 18 January 2023, followed by its Tokyo (Haneda) flight CX548/CX5...
Read MoreEmbark on an innovative, experiential journey at Cityplaza in Hong Kong Cathay has opened its first experiential retail space that brings an innovative “online to offline to online” shopping experience to its customers and members. Located in Hong Kong’s Cityplaza shopping mall, the new exclusive space has been thoughtfully designed with every part of the overall shopping journey in mind, from product curation – including the creation of Cathay-branded merchandise – to flexible check-out and multi-touchpoint delivery options. Director Customer Lifestyle Paul Smitton said: “The opening of our first retail space is a hugely exciting moment for Cathay and a major milestone in our 76-year history. We are always looking for ways to build more meaningful opportunities to engage w...
Read MoreTo resume 70% of pre-COVID passenger capacity levels by end of 2023; will add about 3,000 flights this year The Cathay Pacific Group – comprising passenger airlines Cathay Pacific and HK Express – is committed to restoring passenger capacity and connectivity in the Hong Kong aviation hub to serve the needs of the Hong Kong and international travel markets. It anticipates that the Group will be operating around 70% of its pre-pandemic passenger flight capacity by the end of 2023 with an aim to return to pre-pandemic levels by the end of 2024, ahead of the Asia-Pacific traffic forecast issued by the International Air Transport Association (IATA). Following the Hong Kong Special Administrative Region (HKSAR) Government’s recent adjustments to anti-pandemic measures for travellers and a...
Read MoreNew intelligence will enable the company’s chatbots to provide more accurate responses to customers’ queries Cathay is enhancing its customers’ digital experience with the launch of an advanced conversational artificial intelligence (AI) in partnership with Fano Labs, a Hong Kong-based language AI company. As part of its purpose to move people forward in life, Cathay is continuously pursuing the development of new technologies that enable it to give customers more choice and control over their journeys, whether on the ground, in the air or on digital channels. In recent years, this has included the introduction of AI chatbots that enable passengers and cargo customers to receive immediate responses to their queries, ranging from checking flight status, to booking changes and ...
Read MoreHong Kong will scrap its controversial COVID-19 hotel quarantine policy for all arrivals from Sept. 26, more than 2.5 years after it was first implemented, in a long-awaited move for many residents and businesses in the financial hub. All international arrivals will be able to return home or to accommodation of their choice but will have to self-monitor for three days after entering the Chinese special administrative hub, the government said on Friday. Travellers queue up for shuttle bus to quarantine hotels at the Hong Kong International Airport, amid the coronavirus disease (COVID-19) pandemic, in Hong Kong, China, August 1, 2022. REUTERS/Tyrone Siu "We are aiming in one single direction of allowing people to come with more convenience and they are allowed to go about their act...
Read MoreCathay Pacific to gradually increase capacity after crew quarantine rules lifted
Cathay Pacific Airways Ltd said it would gradually increase flying capacity in the coming months after the Hong Kong government on Friday lifted rules requiring passenger crew to quarantine in a hotel for three days on return to the city. The onerous crew quarantine rules had made rostering difficult and were a major impediment to the airline returning to more normal operations. Cathay's passenger capacity was at just 12.4% of pre-pandemic levels in the month of July, although its cargo capacity was at 51% in part because cargo crews were no longer required to quarantine. Before the passenger crew rules were lifted, Cathay forecast it would reach 25% of pre-pandemic capacity by the end of the year. Cathay said it would continue to add back flights as quickly as feasible, b...
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