New intelligence will enable the company’s chatbots to provide more accurate responses to customers’ queries Cathay is enhancing its customers’ digital experience with the launch of an advanced conversational artificial intelligence (AI) in partnership with Fano Labs, a Hong Kong-based language AI company. As part of its purpose to move people forward in life, Cathay is continuously pursuing the development of new technologies that enable it to give customers more choice and control over their journeys, whether on the ground, in the air or on digital channels. In recent years, this has included the introduction of AI chatbots that enable passengers and cargo customers to receive immediate responses to their queries, ranging from checking flight status, to booking changes and ...
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