Tourism Management – आवारा मुसाफिर

Too many tourists, not enough management

August 20, 2024134 Views

A look at the chaos of ‘overtourism’ in the summer of 2024 The doorbell to Martinho de Almada Pimentel’s house is hard to find, and he likes it that way. It’s a long rope that, when pulled, rings a literal bell on the roof that lets him know someone is outside the mountainside mansion that his great-grandfather built in 1914 as a monument to privacy. There’s precious little of that for Pimentel during this summer of “overtourism.” Travelers idling in standstill traffic outside the sunwashed walls of Casa do Cipreste sometimes spot the bell and pull the string “because it’s funny,” he says. With the windows open, he can smell the car exhaust and hear the “tuk-tuk” of outsized scooters named for the sound they make. And he can sense the frustration of 5,000 visitors a day who are f...

खबरनामाट्रैवल उद्योग

Emotional labour takes its toll on tourism workers

AWARA MUSAFIR BUREAU

March 11, 2022783 Views

A new study calls on tour operators to mitigate the cost of its staff’s emotional labour and argues such changes would be easy and quick The emotional cost of a customer-facing job – or emotional labour – puts a heavy burden on tourism resort workers, according to a new study. Holiday ‘reps’ are expected to be fun, look good and remain professional 24/7, which leads to burnout and high staff turnover, even for the most extrovert. The new study, led by Dr Georgiana Busoi, at the University of Portsmouth, Dr Alisha Ali, and Dr Katherine Gardiner from Sheffield Hallam University, is published in Tourism Management. It calls on tour operators to mitigate the cost of its staff’s emotional labour and argues such changes would be easy and quick. The term emotional labour was coin...