● 72% of aviation workers experience verbal or physical abuse during ● 55% have negative impact on mental health due to flight disruption ● 82% agree to be battling with fewer resources to manage disruption effectively Aviation workers say that 72% of airline or airport staff have been intimidated, shouted at or physically hurt during disruptions to customer travel. Shockingly, 71% of air travel workers say they see an increase in staff being abused by customers when disruption occurs. This number correlates closely with customer anger, as 73% of aviation workers see customers “furious or frustrated” in the face of travel disruption. Research, conducted by travel technology specialist IBS Software and Aviation Business News finds that 55% of...
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Heavy snowfall blanketed parts of Britain on Monday, disrupting airports, train networks and roads, and three young boys died after falling into an ice-covered lake as the country recorded its coldest night of the year so far. Parts of London's underground network were suspended or faced delays, while motorways were gridlocked due to snow. London's Gatwick and Stansted airports warned flight schedules could be disrupted. A person walks through the snow as cold weather continues, in London, Britain, December 12, 2022. REUTERS/Toby Melville The Met Office issued a yellow weather warning for snow and ice in London and south-east England, with ice and fog warnings in other parts of England and the whole of Northern Ireland. Temperatures dropped below -15 degrees Celsius (5 degrees...
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