The International Air Transport Association (IATA) announced the results of its 2021 Global Passenger Survey (GPS), which delivered two main conclusions: Passengers want to use biometric identification if it expedites travel processes.Passengers want to spend less time queuing. “Passengers have spoken and want technology to work harder, so they spend less time ‘being processed’ or standing in queues. And they are willing to use biometric data if it delivers this result. Before traffic ramps-up, we have a window of opportunity to ensure a smooth return to travel post pandemic and deliver long-term efficiency improvements for passengers, airlines, airports and governments,” said Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security. Biometric Identificat...
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