Hospitality industry is still recovering from the COVID impact, says an expert While travelers are feeling more comfortable about resuming holiday travel and celebration, they will continue to face delays, cancellations, and other frustrations, says a Virginia Tech expert. The reality is that the hospitality industry is still recovering from the impact of COVID, says travel and tourism professor Mahmood Khan. “The backbone of the travel industry is affected due to the blockage of the supply chain; acute labor shortages; and coming out of the lockdown psychology,” says Khan. “The problems facing the travel industry are evident by last minute flight cancellations, lost baggage, delays, and unruly customer stories.” Khan says that expecting travel to be as normal as during pr...
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